Delivery Policy

Local account customers, the option to collect your order in store at our Heywood branch is available. Monday – Friday 8.00 AM – 5.00 PM, Saturday 9.00 AM – 12.00 PM.

Please allow 7-10 working days for personalised clothing orders to be completed. You will be contacted once your order is complete and ready to collect.

Non local Internet customers, delivery is usually charged at cost and sent via Fedex

Please allow 7-10 working days for personalised clothing orders to be completed. All orders despatched by 14:00 on a normal working day will be sent by courier on the same day. Standard delivery is via our Fedex courier network which means goods are due to arrive the next working day.

For all customers, orders over £50.00 are deemed carriage paid for UK mainland excluding Scottish Highlands, orders under £50.00 will be subject to a £7.00 carriage charge.

No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only).

Contact our clothing team on 01706 692427 for further information.

 

Damaged Goods, Breakages and Product Failure

In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours of the receipt of the package, and we will resolve the problem.

Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales team who will endeavour to resolve any issues you may have.

Please note that faulty products are returned to the manufacturer for testing.

 

If you would like to speak to a member of our team please telephone 01706 692427 and we will be more than happy to assist you.